Inbox & messages
Every guest message, one thread.
Confirmation, before-arrival and thank-you mails go out on their own, in the guest's language. When the guest answers, the reply lands under their stay — and the assistant drafts yours.
Four automatic mails per stay
Ten languages
Replies in one thread
WhatsApp, Viber, Telegram, one tap
What it does
Sent on its own
Confirmation at booking, a reminder some days before arrival, a thank-you after departure, and a cancellation mail if it comes to that. You choose the days; the rest is done.
In the guest's language
The guest's language is set once — from the booking or the link — and every mail follows it. A German guest never sees an English template.
Your words, when you want them
Edit any template with your own house rules and your tone. What you write is what is sent.
Replies where they belong
A guest's answer to any mail lands in the Inbox under their stay, with the whole history above it. Nothing lives in a personal mailbox.
Drafted, not sent
Ask the assistant for a reply in the guest's language. It drafts; you read and send. Nothing goes out without a human.
The apps guests use
WhatsApp, Viber, Telegram, Messenger and a phone call are one tap from the stay, for the moment a message needs to be a conversation.
How it works
Every mail carries the guest's stay link, so the answer to most questions is already on a page they have.
- A booking lands; the confirmation goes out in the guest's language.
- The pre-arrival mail follows on the day you set, with the check-in link.
- The guest replies; the answer sits under the stay in the Inbox.
- After departure, the thank-you and the review link.
Ask the assistant
Three things you can say about this part of the day. It proposes; you confirm.
- Who is still waiting for a reply?
- Draft a reply in German: check-out is at ten, the key goes in the box.
- What did I write to Ana last time?
Questions
Do guests get spam?
Four mails per stay at most, all about their own booking, and a cancellation only if there is one.
Can a message be sent without me?
The four automatic mails, yes — that is their point. Anything typed or drafted is sent by you.
What about my own e-mail address?
Guests see your name and property; replies come to the Inbox rather than to a personal mailbox, so a co-host can answer too.
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